Política de envío
Shipping policy
FITMENTEAM® SHIPPING POLICY
At FITMENTEAM®, we strive to process and ship all orders as quickly and efficiently as possible. Please review this Shipping Policy carefully before placing your order.
By placing an order through our website or any authorized FITMENTEAM® sales channel, you agree to the terms of this Shipping Policy.
ORDER PROCESSING
Orders are typically processed and shipped within 24-72 business hours of purchase, excluding weekends, holidays, and periods of high order volume.
Processing time refers to the time required to prepare, verify, pack, and hand the order to the shipping carrier. Processing time is separate from carrier transit time.
During peak seasons, promotional events, holidays, inventory restocks, carrier disruptions, or unforeseen circumstances, processing times may be extended.
If FITMENTEAM® is unable to ship an order within the stated or expected processing timeframe, we may notify the customer of the delay and, where required by law, provide the option to continue with the order or cancel the unshipped order for a refund.
DOMESTIC SHIPPING / UNITED STATES
All U.S. orders are shipped through available USPS services unless otherwise stated at checkout.
Available U.S. shipping services may include:
USPS Tracked Shipping
USPS Insured Shipping
USPS Insured Shipping + Signature Required
USPS Premium Insured Shipping + Signature Required
USPS Priority Mail — Estimated delivery within 2–3 business days after shipment.
USPS Ground Advantage or other available USPS services — Estimated delivery within 1–5 business days after shipment.
Delivery times are estimates provided by the shipping carrier and are not guaranteed by FITMENTEAM®.
Selecting an expedited, priority, insured, or signature-required shipping service does not guarantee same-day processing, next-day delivery, or delivery by a specific date unless expressly stated in writing by FITMENTEAM®.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on the shipping method selected, destination, package weight, order value, carrier rates, insurance/protection requirements, signature confirmation requirements, and available services at the time of checkout.
FITMENTEAM® does not currently offer free shipping unless a specific written promotion is active and displayed at checkout.
Current U.S. shipping options may include:
USPS Tracked Shipping
USPS Insured Shipping
USPS Insured Shipping + Signature Required
USPS Premium Insured Shipping + Signature Required
Shipping rates and service names may change at any time based on carrier pricing, package weight, destination, order value, business needs, or available shipping services.
Shipping charges are non-refundable once an order has shipped, except where required by law or where FITMENTEAM® determines that a shipping refund is appropriate.
If an order is returned due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, failure to sign for a package, customs refusal, or failure to claim the package, the customer may be responsible for original shipping charges, return shipping fees, reshipping fees, carrier fees, and any other related costs.
SHIPPING METHODS, INSURANCE, AND SIGNATURE CONFIRMATION
All U.S. orders include tracking.
Depending on the order value, delivery location, order history, exchange status, replacement status, or risk review, FITMENTEAM® may add shipping insurance, shipping protection, and/or signature confirmation to the shipment.
Signature confirmation may be required for higher-value orders, exchange orders, replacement orders, orders with previous delivery issues, or orders flagged for additional verification.
If signature confirmation is required, the customer is responsible for making sure someone is available at the delivery address to sign for the package.
Shipping insurance or shipping protection is intended to assist with eligible lost, damaged, or stolen packages while in transit. Insurance or shipping protection does not guarantee an automatic refund, replacement, or store credit.
All claims are subject to review, carrier findings, insurer requirements, FITMENTEAM® policies, and applicable law.
FITMENTEAM® reserves the right to select the shipping carrier, service level, insurance/protection option, and signature confirmation requirement used for each order.
INTERNATIONAL SHIPPING
FITMENTEAM® ships internationally using available UPS and USPS International services.
Available international shipping services may include:
USPS Priority Mail International
USPS First Class International
UPS Worldwide Expedited®
UPS Worldwide Saver®
UPS Worldwide Express®
Estimated international delivery times typically range from 3–10 business days after shipment, depending on the destination country, customs clearance, local carrier processing, and conditions outside of FITMENTEAM®’s control.
International delivery times are estimates only and are not guaranteed.
Customers will receive tracking information once their order has shipped.
FITMENTEAM® does not ship through DHL.
CUSTOMS, DUTIES, TAXES, AND IMPORT FEES
International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, tariffs, carrier fees, or other charges imposed by their country’s government, customs authorities, or local delivery carrier.
FITMENTEAM® does not collect, control, determine, or estimate these fees.
Customs fees, duties, taxes, VAT, brokerage fees, tariffs, and import charges are not included in the product price or shipping cost unless expressly stated at checkout.
FITMENTEAM® does not mark packages as gifts, lower declared values, alter customs descriptions, or falsify customs declarations.
Refusal to pay customs duties, taxes, VAT, import fees, brokerage fees, or related charges does not qualify an order for a refund.
If an international package is refused, abandoned, returned, delayed, confiscated, or destroyed due to unpaid customs charges, import restrictions, incorrect customer information, or failure to comply with local import requirements, FITMENTEAM® is not responsible for the loss, delay, or additional costs, except where required by law.
Any return shipping fees, carrier charges, customs charges, or related costs billed to FITMENTEAM® may be deducted from any eligible refund, where permitted by law.
LOST, STOLEN, OR DELIVERED PACKAGES
Once a package is marked as delivered by the shipping carrier, FITMENTEAM® is not responsible for lost, stolen, misplaced, or missing packages.
If your package is marked as delivered but cannot be located, please take the following steps:
Verify the shipping address provided at checkout.
Check with household members, neighbors, apartment offices, mailrooms, reception desks, lockers, or property management.
Check all delivery areas around your property.
Contact the shipping carrier directly to initiate a trace or investigation.
File a claim directly with the shipping carrier when applicable.
FITMENTEAM® cannot issue refunds or replacements for packages confirmed as delivered by the shipping carrier, except where required by law or where FITMENTEAM® determines otherwise at its sole discretion.
Customers are responsible for providing a secure delivery location.
FITMENTEAM® is not responsible for theft, loss, or damage occurring after carrier-confirmed delivery.
In the event of a payment dispute, chargeback, delivery dispute, or claim that an order was not received, FITMENTEAM® reserves the right to submit all available evidence, including but not limited to order records, customer communications, tracking information, delivery confirmation, signature confirmation, return records, exchange records, replacement shipment records, shipping labels, carrier records, and related documentation to Shopify, the payment processor, the issuing bank, the shipping carrier, insurance provider, recovery channels, or any appropriate legal channel.
PACKAGES LOST IN TRANSIT
If tracking shows that a package is delayed, missing, or has not been delivered, the customer must contact the shipping carrier to initiate an investigation or claim.
FITMENTEAM® may assist with carrier investigations when possible, but carrier delays, lost transit scans, and delivery issues are controlled by the shipping carrier.
Refunds, replacements, or reshipments for packages lost in transit may be reviewed after the carrier investigation is completed and will be handled in accordance with carrier findings, FITMENTEAM® policies, insurance/protection requirements, and applicable law.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
FITMENTEAM® is not responsible for delays, losses, returned packages, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
This includes, but is not limited to:
Incorrect street address
Missing apartment, suite, or unit number
Incorrect ZIP code or postal code
Incorrect city, state, province, or country
Misspelled recipient name
Use of an address where the customer cannot receive packages
Failure to update an old shipping address before placing an order
If an order is returned to FITMENTEAM® due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for any reshipping fees.
If the package is not returned to FITMENTEAM®, the order may not be eligible for a refund or replacement, except where required by law.
ORDER CHANGES AND CANCELLATIONS
Customers are responsible for reviewing all order details before completing checkout, including product, size, color, quantity, shipping method, and shipping address.
Once an order has been processed, packed, or shipped, FITMENTEAM® may be unable to modify, cancel, redirect, or intercept the shipment.
Requests to change or cancel an order are not guaranteed and must be submitted as soon as possible after purchase.
FITMENTEAM® reserves the right to require an order to be canceled and repurchased if a customer requests to change the shipping address after checkout.
DELIVERY DELAYS
FITMENTEAM® is not responsible for shipping delays caused by circumstances outside of our reasonable control, including but not limited to:
Weather conditions
Natural disasters
Customs inspections
Government actions
Carrier delays or disruptions
Labor strikes
High shipping volumes
Holiday delays
Incorrect or incomplete delivery information
Security checks
International customs processing
Local delivery carrier delays
Events beyond our reasonable control
Shipping transit times are estimates only and are not guaranteed delivery dates.
FITMENTEAM® is not liable for inconvenience, business losses, missed events, travel conflicts, or other damages resulting from carrier delays or delayed delivery, except where required by law.
ORDER TRACKING
Tracking information will be emailed automatically once your order has shipped.
Please allow up to 24 hours for tracking updates to appear within the carrier’s tracking system.
Tracking updates are controlled by the shipping carrier. FITMENTEAM® is not responsible for delayed, missing, or inaccurate carrier tracking updates.
Customers are responsible for monitoring their tracking information after shipment.
EXCHANGE AND REPLACEMENT SHIPMENTS
All exchange and replacement shipments are documented by FITMENTEAM®.
Exchange and replacement orders may require signature confirmation upon delivery, regardless of order value. This is done to protect both the customer and FITMENTEAM® and to confirm completion of the exchange or replacement shipment.
Once tracking confirms delivery, or signature confirmation is obtained at the shipping address provided by the customer, the exchange or replacement shipment will be considered delivered and completed.
Customers are responsible for monitoring tracking updates and being available to receive or sign for exchange and replacement shipments when required.
If an exchange or replacement package is refused, unclaimed, returned to sender, not accepted, or not signed for when signature confirmation is required, the customer may be responsible for reshipping fees and any related carrier costs.
REFUSED, UNCLAIMED, OR RETURNED PACKAGES
If a package is refused, unclaimed, returned to sender, not accepted by the customer, or not signed for when signature confirmation is required, FITMENTEAM® is not responsible for delays, return shipping fees, customs charges, carrier fees, or other related costs.
If the package is returned to FITMENTEAM® in acceptable condition, any eligible refund will be reviewed according to FITMENTEAM® policies and applicable law.
Original shipping charges, return shipping charges, customs fees, carrier fees, and related costs may be deducted from any eligible refund where permitted by law.
If the package is not returned to FITMENTEAM®, the order may not be eligible for a refund or replacement, except where required by law.
PACKAGE INSPECTION UPON DELIVERY
Customers are responsible for inspecting their package promptly upon delivery.
If an item arrives damaged, incorrect, or with a shipping-related issue, the customer must contact FITMENTEAM® as soon as possible and provide order information, photos, packaging images, and any other requested evidence.
FITMENTEAM® reserves the right to review all claims before approving any replacement, refund, store credit, or other resolution.
POLICY UPDATES
FITMENTEAM® reserves the right to modify, update, revise, or replace this Shipping Policy at any time without prior notice.
The version posted on the website at the time of purchase will generally apply to that order, unless otherwise required by law.
CONTACT US
For questions regarding your order, shipping status, or any shipping-related concerns, please contact us:
FITMENTEAM®
Text: (305) 771-1751
Email: Support@Fitmenteam.com
Days & Hours: M-F 10:00 AM – 5:00 PM EST